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This document contains some important facts about your Policy. The document represents only a summary of cover to help assist you in making an informed purchase decision. When cover is purchased, a policy document will be provided which contains all of the terms and conditions of the policy. Please take time to read the policy document to make sure you understand the cover it provides.
Main features and benefits
Comprehensive cover
» All the major mechanical and electrical components originally covered by the manufacturer's warranty are protected for vehicles that are under 5 years and have covered less than 60,000 miles at the time of purchase of cover.
» Mechanical and electrical component cover for vehicles up to 10 years and have covered less than 100,000 miles at the time of purchase of cover.
» Cover for 12 months, 20,000 miles which ever occurs first.
Claim liability
Vehicles that are under 7 years and 80,000 miles at the time of purchase are unlimited up to the purchase price paid for the vehicle per single claim and in total.
Vehicles between 7 and 10 years of age and less than 100,000 miles at the time of purchase have a single claim limit of £2,500 up to the purchase price of the vehicle in aggregate.
Significant exclusions or limitations
Whilst you have a high level of policy cover available, there are certain items which this policy specifically does not cover (for further details see "Summary of Cover" as enclosed in this summary).
» The vehicle must be serviced in accordance with the manufacturer's recommended service schedule. This policy does not cover pre-existing conditions or faults.
» This warranty doesn't contain any Assistance cover, this can be purchased separately. Contact your Vauxhall Retailer.
» There is a reduction in the level of warranty coverage when the vehicle is older than 5 years or has travelled 60,000 miles at the time of purchase.
» Vehicles used as a taxi, minicab, driving school car, public service vehicle or made available for hire or reward are excluded.
» Full details of exclusions, terms and conditions are printed in the policy booklet, please contact your local Vauxhall Retailer for details.
Making a claim
In the event of a claim arising, you must follow this procedure: Take your vehicle to a Vauxhall Retailer with the following information:
» The full warranty type and number (found on the Registration Confirmation Letter).
» Yourvehicleregistrationnumber.
» The date and mileage that the component failed.
In the event that you require help please contact the Customer Services Helpline on 0844 573 8020.
Cancellation rights
We hope that you will be happy with the cover your warranty provides. However, you have the right to cancel it within 14 days of receiving the policy document, without giving any reason. If that happens, we will refund your
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In the event that you wish to cancel this policy within the 14-day period, please contact your supplying Retailer, who will arrange for the refund.
Please note that if your policy is cancelled after the expiry of the 14-day period, following receipt of the warranty documentation no refund will be payable. Under no circumstances will a refund be given if a claim has been paid.
How to make a complaint
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint about your warranty, you should contact the supplying Retailer in the first instance. If your supplying Retailer is unable to provide a satisfactory solution, please contact the administrator, Vauxhall Retailer Warranties on 0844 573 8020.
If you remain dissatisfied, please contact the Insurer directly at: The Risk Manager, Motors Insurance Company Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
If the Insurer is unable to settle your dispute to your satisfaction, short of court action, you have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our decision.
Please write to:
The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800.
Compensation scheme
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and the circumstances of the claim. You can get more information about compensation scheme arrangements from the: FSCS, 7th Floor Lloyds Chambers, 1 Portsoken Street, London E1 8BN. Telephone: 020 7892 7300.
Insurer
Motors Insurance Company Limited ("the insurer") will provide the Insurance outlined in the policy document, on the condition that you have paid the premium for the cover that you have chosen.
All the terms, exceptions and conditions shown in the policy document will apply to this Insurance.
Motors Insurance Company Limited is an incorporated company limited by shares.
Registered Office:
Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England No. 2678367.
Demands and needs
This product range is designed to meet the demands and needs of a vehicle owner who wishes to cover themselves against certain costs of mechanical failure of their vehicle. If you require this product please contact your supplying Retailer.
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